Agency Account Coordinator job description

What is an Agency Account Coordinator?

"Account coordinator" is the entry-level job in the account services department of a marketing agency. Agency account coordinators provide administrative and customer service support to account executives, media planners and client services managers. They assist in the day-to-day administration of marketing, public relations and advertising initiatives to attract potential customers and retain existing ones for the agency’s clients. This includes maintaining a high level of awareness with client activities, detail-oriented program and project management and professional communication with key client contacts as needed.

Paladin Staffing specializes in working with professionals working as Agency Account Coordinators, as well as the companies who seek to employ them. If you're in the industry and looking to advance your career, we invite you to browse our account coordinator jobs, and to submit your resume with us to get in touch with one of our recruiters today.

Duties of an Agency Account Coordinator

Typical duties include:

  • Preparing account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence.
  • Participating in and documenting discussions during client meetings and conference calls.
  • Reviewing vendor quotes.
  • Verifying production specs.
  • Creating and/or providing feedback on project estimates and timelines.
  • Fielding and processing internal information requests.
  • Assisting with mailings.
  • Maintaining current work-in-progress records and archives of past project information as appropriate.

Although a lot of time will be spent on the administration side of the account, this is a stepping stone to the many duties of an account executive.

Skills & requirements

  • The daily duties and responsbilities of an agency account coordinator include:Knowing their clients and their industries.
  • Developing and maintaining a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan.
  • Proactively communicating with clients on a daily basis in a professional, efficient manner.
  • Attending the needs of the client and continually seeking ways to add value to the client-agency relationship.

Skill set

  • Excellent communication skills
  • High level of organization
  • Detail oriented
  • Strong work ethic
  • High competency level on computer and software skills compatible with job responsibilities
  • Professional conduct within and outside office while conducting agency business


The agency account coordinator is a learning role for a recent graduate or someone new to this side of the business. Most agency account coordinators have a bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field, and one year of experience in the field.

Related certifications & qualifications

There are many professional development opportunities available to help agency account coordinators become more familiar with the technical aspects of marketing. For example, the following organizations offer formal training courses:

Where do Agency Account Coordinators work?

Opportunities for agency account coordinators exist in:

  • Full-service agencies, which offer a wide-range of advertising and creative services
  • Media agencies, which focus on advertising
  • Digital agencies, which specialize in online and social marketing
  • Direct mail and direct marketing agencies

Prepare for these 10 job interview questions

When preparing to interview for an account coordinator position with an agency, do your homework. Gain a solid understanding of the agency and its key clients by exploring websites, collateral, social networks and other sources. Come prepared to discuss your qualifications and your experience, as well as the following potential interview questions:

  • Tell me about a time when you had to work with a difficult client.
  • If a client doesn't agree on a marketing (or advertising) plan for a specific product, how would you resolve this problem?
  • Do you work better under pressure or with time to plan and organize?
  • How do you handle a question from a current or prospective client when you simply don’t know the answer?
  • What is an example of a marketing tactic you’ve witnessed that did not succeed?
  • Can you tell me about a successful marketing campaign you helped develop?
  • What experience do you have working within the restraints of a budget?
  • Give an example of a time when you went the extra mile for a client/customer.
  • How are your time management skills?
  • Tell me about a time when you reported to a manager with a different management style than what you were used to.

Brush up on your Account Coordinator knowledge

There are a lot of experts out there who are sharing their knowledge. Top blogs for account coordinators:

Apply for Account Coordinator jobs with Paladin

If you want to grow and develop your career as a marketing professional while gaining valuable agency experience, Paladin Staffing is ready to connect you with an exciting account coordinator opportunity in your area. Take the next step in your career by browsing our job listings or apply online to connect with one of our recruiters today!