*User Experience(UX) Designer

  • Job Type:
    Direct Hire
  • Category:
    Design - UX Design
  • Location:
    Chicago, Illinois
  • Job Code:

 Paladin is working with a not so typical financial institution to fulfill a User Experience (UX) Designer role. Our client has a “can do” attitude corporate culture where they enjoy celebrating and recognizing victories within the organization. They have consistently had outstanding employee reviews of the company where almost unanimously they have agreed it is a great place to work.

The Member Experience Designer will be charged with implementing a creative user-friendly design, as well as, continually updating the platform to improve the customer experience. This person needs to be an agent of change playing a key role in keeping a human touch in the digital platform for this credit union. They will work collaboratively across the organization providing and translating primary and secondary research including valuable insight to internal stake holders. The UX Designer will strive for harmonious and holistic member experience by partnering with product and channel managers throughout all touchpoints.

What your day-to-day will look like:

  • Working cross functionally with product, channel, and operations managers to guarantee the best customer experience
  • Identifying and outlining changes for service deviations and opportunities
  • Keeping the “human touch” in all aspects of design across the organization
  • Understanding the complex digital ecosystem and being able to translate to the diverse group of internal stakeholders
  • Creating and facilitating in-depth human -centered design research

Does your background include?

  • Completion of a bachelor’s degree in service design related field
  • 3+ years of relevant UX/MX design experience
  • Previous experience with NPS or customer feedback systems
  • Understanding of process improvement strategies
  • Relevant experience with start to finish design research
  • Ability to translate technology vernacular to internal stakeholders

Does this seem like you? Are you ready to keep human touch in the digital age? Please apply on the website or by emailing Mathew Magnani at mathew.magnani@paladinstaff.com

Apply Below

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