Digital Account Management Lead

  • Job Type:
    Direct Hire
  • Category:
    Account Services - Account Service Management
  • Location:
    Portland, Oregon
  • Job Code:
    US_EN_88_809949_2777770

We are partnering with a Portland, OR digital marketing agency to recruit an Account Management Lead to join their team on a permanent basis. If you consider yourself an email marketing expert, a strong team leader and an experience marketing agency veteran, we want to connect with you! You will be leading a small team (<10 staff) and will spearhead team operations work, training and will also be a working manager. You will also be a crucial liaison for their Fortune 500 client, managing relationships with various teams and clients within the organization to ensure their complete satisfaction. To be a fit, you'll need to possess the above skills and experience, while also being obsessed with creating digital experience and loyalty with clients. This is a permanent position and interviews are happening quickly! Pay for this role varies heavily on relevant industry experience but will range between $80,000 and $95,000 annually. You'll be working in a casual culture that really emphasizes both client and employee experience and brings together the best parts of corporate and agency life. 

You will:

  • Lead a team of <10 account and project management staff, handling scheduling, operational duties, training and performance management responsibilities, among others
  • Be a working manager, partnering with client stakeholders to scope and execute digital marketing projects to implement campaigns
  • Manage escalated challenges or conflicts with relevant stakeholders and internal team members, creating flexibility and opportunity to pivot
  • Oversee strategic planning for the team, providing documentation, KPIs and coaching to keep staff and projects on track
  • Communicate with client and agency leaders consistently
  • Handle a variety of other projects or operational responsibilities, as needed
  • Your experience and profile should include:

  • 7+ years of project or account management experience in the digital and email marketing world, with experience in agency environments 
  • 3+ years of team leadership experience, including performance management, coaching, hiring and scheduling work, among other leadership duties
  • Impeccable client services skill, including experience working with Fortune 500 and enterprise brands
  • Bachelor's degree, preferred, may be substituted for relevant experience
  • Excellent technical proficiency and aptitude, including experience with a variety of email marketing software and project management tools
  • An outgoing, friendly and people-centric personality
  • Sound like you? This team has remained busy while being flexible and adaptable in current times. They're growing, taking on new clients, and ready to bring on their next team leader. Apply here with an updated resume to be considered.
     



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