The Pressure is on for Internal Communicators

Posted by Paladin on February 16, 2018

I wrote this because I am starting to hear a big trend from my communications clients, and there seems to be a bit of a lag or disconnect in the candidate marketplace.

Measuring Everything

The big trend I am hearing from my clients: measurement and the continued evolution of communications towards more quantifiable results. This will give you a snapshot into what hiring managers expect their new team members to do.

Staying Close to the Business

There was a time when communicators were praised for the amount of awareness that programs generated. We could say something like, “We had X many placements, X percent were in top tier media, X percent featured 1 or 2 key messages, etc.” Now hiring managers are looking for something more quantifiable. I recently interviewed a CMO of an international company, and she said the big thing she looks for on a resume is “how close you were to the business.” In other words, what did you do in direct service of business objectives. For example: Did your programs generate leads or traffic to the website or a particular microsite?

Internal Communications

Might as well consider yourself external communicators at this point. Hiring managers continue to raise the stakes on what it means to do internal communications. More and more are asking for measurements similar to those found in external comms/marketing programs. I am talking to hiring managers who want to know the open rates of emails, click thrus to the intranet, time employees are spending on the site and more. Surveys are still great, but now managers want to know more. Oh, and also make sure you are taking advantage of social media AND that you’re measuring what you’re doing there, too.

Writers Aren’t Just Writers

There was a time when all we had to do was write the content and turn it in. Clients are now looking for great writers, but they also want you to know how to write for SEO. And prove your results. They want you familiarized with several content management systems since the majority of writing is written for websites. You also need to be able to write newsletters in MailChimp and Constant Contact AND know how to measure the effectiveness of the newsletter.

Join me and Paladin at the Ragan Conference!

Internal communications measurement has become a big “thing.” Ragan Communications created a conference that includes it as a subject to be discussed.

Paladin is proud to be a partner at Ragan’s Best in Practices in Internal Communications and Culture Conference being held in Chicago from March 6-8. As a partner they’re allowing us to share a $250 discount with you when you register through this link:

Join communicators from JLL, Salesforce, Pandora, REI and more to learn how to:

  • Build a culture of inclusion and productivity that withstands even major organizational changes
  • Show senior leaders the ROI of your programs, and earn the budget you deserve
  • Turn your intranet and digital signage into valuable culture and engagement tools

Get ahead of the trends and acquire the tools and tactics you need to be an exceptional internal communicator! Please share this with your work colleagues and anyone in your professional network who might be interested!

Register for the Ragan Conference Now

Posted in: Communications, General, Job Seekers

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