Case Study

Client

Global Computer Manufacturer Content Management Team

Project

Multiple Dedicated Content Management Experts Onsite with Outsourced Management

Challenge

Global Computer Manufacturer’s Small and Medium Business store needed a staffing solution to provide dozens of resources that can deliver upon a continuous flow of content updates to the online stores where many of the processes have not been automated and require human intervention.  Our team was tasked to provide a full scale team, onsite at Global Computer Manufacturer, with onsite outsourced management.

Solution

Our team has provided up to 30 dedicated content management specialists supporting Global Computer Manufacturer store’s content management initiatives. This team, called the Category Manager team, manages the specifications, pricing, and promotions on Global Computer Manufacturer's Small & Medium Business Store. 

Responsibilities

• Team responsibilities are broken down by product groups. 
• Each team member has a specific product line to maintain. 
• The Category Managers work directly with the product managers. 
• Information about products is transmitted by way of box sheets. 
• The data is entered, corrected, and manipulated by the Category Manager. 
• Once the product pages are ready the Category Manager schedules a review with the Product Manager. 
• After the review and editing cycle is complete the Category Manager launches the product to the web.

Our team provides onsite screening, hiring, and service level compliance to meet Global Computer Manufacturer’s high standards of operation.  This team has been servicing Global Computer Manufacturer for more than 6 years.